Refund policy
Proud RN Co — Return & Refund Policy
At Proud RN Co, each item is made with care and created especially for you. Because of this, we have the following return and refund guidelines.
Returns
We accept returns only if:
- The item arrives damaged
- The item is defective
- You receive the wrong item
To request a return, please contact us within 7 days of delivery with:
- Your order number
- Clear photos of the item
- A brief explanation of the issue
Once approved, we will provide instructions for the next steps.
Non-Returnable Items
Because our products are made-to-order, we do not accept returns or exchanges for:
- Wrong size ordered
- Change of mind
- Incorrect address provided by customer
- Custom or personalized items
Please review size charts carefully before placing your order.
Refunds
If your return is approved, you may receive:
- A replacement item
OR - A full refund to your original payment method
Refunds are processed within 5–10 business days after approval.
Exchanges
We currently do not offer exchanges.
If you need a different size or item, please place a new order.
Order Cancellations
Orders can only be cancelled within 6 hours of purchase.
After this period, your order may already be in production.
Shipping Issues
Proud RN Co is not responsible for:
- Delays caused by shipping carriers
- Lost packages marked as delivered
- Incorrect shipping addresses provided at checkout
However, we will always do our best to assist you.
Contact Us
For return or refund requests, please contact us at:
Email: contacthudson299@gmail.com
Shop Name: Proud RN Co
We aim to respond within 24–48 hours.